Purpose
This Policy covers voluntary returns, incorrectly supplied goods, fitment errors, defective goods, damaged goods, and refunds.
Please Report Obvious Problems Promptly
If a product arrives visibly damaged or the wrong item is supplied, please contact Shop.Car-Parts.co.za within 24 hours of delivery and provide your order number, photographs, and relevant part information.
This 24-hour notification period helps us investigate courier and fulfilment issues promptly. Any visible damage or incorrect item must be reported within 24 hours of delivery to qualify for a return under this provision, subject to any applicable statutory rights.
Ten-Day Voluntary Return Policy
For goods that were correctly supplied but are being returned because the customer changed their mind, selected the wrong product, or no longer wants the product, Shop.Car-Parts.co.za offers a voluntary return period of 10 calendar days from the date of delivery, subject to the eligibility requirements below.
To qualify for a voluntary return, the product must ordinarily be:
- Unused;
- Unfitted;
- Undamaged;
- Complete;
- In its original condition;
- In a resalable condition; and
- Returned with all supplied accessories and documentation.
Original packaging should be retained and returned.
Eligible voluntary returns are subject to a 20% handling/restocking fee, together with the cost of returning the goods to our facility.
Damaged or Altered Goods
There are no returns or refunds for goods that have been damaged, modified, altered, incorrectly fitted, misused, or are otherwise no longer in their original supplied condition, where such damage or change occurred after delivery to the customer.
Goods showing signs of physical damage, improper installation, modification, tampering, misuse, or other deterioration caused after delivery will not qualify for a voluntary return or refund.
Electrical and Electronic Products
There are no voluntary returns or refunds on electrical or electronic products.
Electrical and electronic products do not qualify for Shop.Car-Parts.co.za’s voluntary return policy once supplied, subject to any statutory rights that may apply to defective, unsafe, incorrectly supplied, or misdescribed goods.
Original Packaging
Original packaging assists with product identification, safe transport, and resale and should therefore be retained.
Missing, incomplete, or damaged packaging may affect eligibility for a voluntary return where it materially reduces the resale value of the product.
Correctly Supplied Goods Confirmed by Photograph or Part Number
Where Shop.Car-Parts.co.za supplied the item that the customer expressly confirmed by sample photograph, part number, specification, or other identifying information, and the goods are not defective or misdescribed, any subsequent customer-requested return will normally be treated as a voluntary return rather than a supplier-error return.
The applicable voluntary return conditions, handling/restocking fee, and return shipping costs may therefore apply.
Handling and Restocking Charge
For an eligible voluntary return, Shop.Car-Parts.co.za may deduct a 20% handling/restocking fee from the product price.
The customer may also be responsible for the direct cost of shipping the goods to Shop.Car-Parts.co.za, where applicable.
Returns After 10 Days
Shop.Car-Parts.co.za may, at its sole discretion, consider a voluntary return requested after the 10-day return period.
If the return is accepted, a 20% handling/restocking fee, together with applicable return shipping costs, may be charged.
Acceptance of a return outside the 10-day period on one occasion does not create an obligation to accept future late returns.
Incorrectly Supplied Goods
If Shop.Car-Parts.co.za supplies a materially different product from the product ordered, the customer should contact us promptly and provide the relevant order and product information.
Once the error has been confirmed, Shop.Car-Parts.co.za will arrange an appropriate remedy, which may include replacement, or refund, as applicable.
Verified Fitment Error by Shop.Car-Parts.co.za
Where the customer supplied complete and materially accurate vehicle information and Shop.Car-Parts.co.za expressly verified the product as compatible, but the product is subsequently found to be incompatible as a result of our fitment error, Shop.Car-Parts.co.za will arrange the return and provide an appropriate replacement or refund in accordance with the Warranty & Verified Fitment Policy.
Incorrect Customer Selection
Where the correct product was supplied according to the customer’s own selection, part number, photograph, specification, or materially inaccurate or incomplete vehicle information provided by the customer, the return will normally be treated as a voluntary return.
Return shipping costs and the applicable 20% handling/restocking fee may apply, subject to any applicable statutory rights.
Special-Order and Customized Products
A product being labelled as a special-order item does not automatically remove any statutory rights that may apply.
Genuinely customised, specially manufactured, or made-to-specification goods may fall within applicable statutory exclusions from cancellation rights.
A voluntary return of a specially sourced or special-order item may be declined where no statutory return right applies and the special-order condition was clearly disclosed to the customer before purchase.
Return Shipping
Customers are responsible for return shipping costs for voluntary change-of-mind returns, incorrect customer selections, and other voluntary returns where Shop.Car-Parts.co.za was not responsible for the error.
Where Shop.Car-Parts.co.za supplied the incorrect product or an applicable statutory right requires otherwise, return shipping will be handled as appropriate.
Refund Timing
Once a non-statutory refund has been approved, Shop.Car-Parts.co.za aims to process the refund as soon as possible within 5–7 working days.
After the refund has been processed, banks and payment providers may take approximately 24–48 hours or longer to reflect the funds in the customer’s account.
Where applicable legislation imposes a specific refund period, the statutory deadline will prevail.
For unavailable or out-of-stock products, Shop.Car-Parts.co.za aims to process an applicable refund within 1–3 working days after the unavailability of the product has been confirmed.
How to Start a Return
To request a return, please contact us using the details below:
Email: support@Car-Parts.co.za
Telephone: 081 378 9914
Please provide the following information where applicable:
- Order number;
- Reason for the return;
- Vehicle make, model, year, and other relevant vehicle details;
- VIN;
- Photographs of the product;
- Product or part number;
- Diagnostic evidence; and
- Relevant installation or fitment information.
A return reference may be issued to assist with administration and processing.