Order processing
Orders for products that are in stock on hand are ordinarily processed and dispatched within 1–3 working days after successful payment and any required verification. Orders are not processed on weekends or South African public holidays unless expressly stated otherwise. A processing period is separate from the courier transit period.
Delivery estimates
After dispatch, delivery ordinarily takes approximately 2–7 working days, depending on the destination, courier service and local delivery conditions. Accordingly, a normal stock-on-hand order may take approximately 3–10 working days from order processing to delivery. These are estimates, not unconditional guarantees, unless Shop.Car-Parts.co.za expressly agrees a fixed delivery date.
Delay communication
Shop.Car-Parts.co.za will endeavor to fulfil orders as quickly as reasonably possible. If Shop.Car-Parts.co.za becomes aware of a material delay, it will aim to update the customer using the contact information supplied with the order. Statutory rights concerning delayed performance remain unaffected.
Tracking
Once a shipment is processed and tracking information is available, the customer will ordinarily receive a delivery or dispatch notice and tracking number by email or another available communication channel. Tracking data is supplied by the relevant logistics network and may not update immediately after collection.
Door-to-door delivery
Orders are ordinarily delivered to the residential, business or other delivery address selected by the customer, subject to courier coverage. The customer must provide a complete, accurate and reasonably accessible delivery address and valid contact details.
Integration
Shop.Car-Parts.co.za currently integrates with Bob Go. Bob Go can provide available courier services, rates, shipping bookings, order synchronization and tracking functions. The actual courier selected may vary according to availability, service level, destination, parcel dimensions, pricing and operational requirements. Shop.Car-Parts.co.za does not guarantee that a particular courier or the absolute lowest rate will always be available.
Urgent deliveries
Urgent or expedited delivery may be arranged on request. Availability, price and delivery estimate will be quoted separately. An urgent service becomes binding only when Shop.Car-Parts.co.za confirms it and the applicable additional charge is accepted.
International shipping
International shipping is available by custom quotation. Customers should contact Shop.Car-Parts.co.za before ordering where international delivery is required. Unless the written quote states otherwise, the recipient is responsible for destination-country customs duties, import taxes, clearance fees and compliance requirements. Customs inspections and border delays may extend the estimated delivery time.
Shipping charges
Applicable shipping charges are displayed or quoted before the order is finally accepted. Where an order qualifies for any free-shipping promotion, the promotion terms will apply. Oversized, unusually heavy, remote-area, urgent and international shipments may have separate charges if clearly disclosed before acceptance.
Failed delivery
If delivery cannot be completed because no authorized person is available or because customer-supplied information is materially incorrect, the courier may reattempt delivery, hold the parcel or return it. Reasonable additional charges caused by a customer-controlled failed delivery may be charged where permitted by law.
Damaged, tampered or missing parcels
Customers should inspect parcels as soon as reasonably possible. Visible damage, tampering, missing items or incorrect goods should preferably be reported within 24 hours because prompt notice helps preserve courier evidence and speed up a claim. The 24-hour request is not a condition that removes statutory rights if a problem is reported later.
Unavailable items
If an item cannot be supplied because it is unavailable, Shop.Car-Parts.co.za will notify the customer and aims to process a full refund for the unavailable item within 1–3 working days. Shipping charges will be refunded where the entire order is cancelled or where applicable law requires it. If only part of a mixed order is unavailable, any delivery-charge treatment will depend on the remaining shipment.